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Certified Drug and Alcohol Treatment Specialist,
Susan M.Chubbs
“Everyone has the power to change.
My role is to help people see it, believe it, and live it.”
Susan Chubbs
Susan has worked in the field of addiction and rehabilitation since 2004 and is a Certified Drug and Alcohol Treatment Specialist. She provides both online addiction recovery coaching and ethical referral guidance for individuals and families seeking help with substance use concerns.
Her work is grounded in professional training, evidence-informed practice, and extensive real-world experience supporting people at different stages of concern — from those beginning to question their substance use to families trying to find appropriate treatment options for a loved one.
Susan’s professional experience also includes working in a residential addiction treatment centre, where she provided support and guidance to both residents and their families. This experience gave her a firsthand understanding of the challenges people can face during treatment, as well as the concerns and uncertainty families often experience when a loved one is struggling with addiction. Working directly with individuals in a treatment setting has helped shape her practical understanding of recovery and the importance of appropriate, individualized support.
In addition to her professional expertise, Susan brings lived experience. Having overcome her own addiction and maintained long-term sobriety, she understands firsthand the complexity of change, the uncertainty people feel when seeking help, and the importance of being met with honesty and respect. This perspective informs her work and strengthens her ability to support others in a practical, grounded way.
Susan’s approach is direct, clear, and compassionate. She is known for being straightforward and focused on what matters, while maintaining a non-judgmental and supportive environment. Callers and clients often appreciate her ability to listen carefully, ask the right questions, and provide clear feedback without pressure or labels.
As an Addiction Recovery Coach, Susan works one-on-one with individuals to help them:
You can learn more about the Online Recovery Coaching Service here.
As an Addiction Referral Counsellor, Susan supports individuals and families by helping them navigate available options, which may include addiction counselling, medical detox, outpatient services, or short- and long-term residential treatment. Her role is not to promote specific programs, but to guide people toward services that align with their needs, circumstances, and level of care required.
Susan’s work is guided by integrity, transparency, and a strong commitment to ethical, person-centred support.
Publications by Susan Chubbs
If you or someone you love is struggling with addiction, free and confidential support is available every day. We can help you determine and take the next step.
